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Frequently Asked Questions

Will I actually be locked inside of a room?

The door you enter through in each of our rooms will remain unlocked.  Your job is to complete your mission/task and find another way to escape.

Will I be in a room with people I don’t know?

Our rooms are not automatically private. It is possible for any remaining tickets in your room to be purchased by others.  However, if you are the first group to purchase tickets in any particular time-slot., you will have the option at checkout to make it a private experience.  Selecting "Private Experience" will close all the other available spots on the website and no other groups will be able to purchase tickets to that room.  If you do not select the private option, there is always a chance that other players may choose to join you.

Do you offer custom booking times for group events such as office parties, family reunions, team building, youth activities etc?

Yes we do!  We are happy to arrange custom times for your group, outside of our normal business hours.  Please email to make arrangements.

Are your rooms suitable for children?

Because of the complexity of the puzzles in our games, we recommend participation by those ages 10 and older. Children 14 and under must be accompanied by an adult and all children must be closely monitored. No children under age 5, please. All persons in the room, regardless of age or ability, must have a paid ticket.

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